ProctorU Information for LSU – Baton Rouge Campus


GROK Overview Banner

ProctorU Information 

This page contains information about using ProctorU online proctoring services for LSU campus courses. This service allows students to complete course exams at any location while still ensuring the academic integrity of the exam for the institution. Using a webcam and audio capability, students can take exams in a private, conducive environment and where they have reliable internet access. ProctorU is the only university-approved proctoring service at this time.

ProctorU Privacy Policies:

ProctorU’s privacy and security measures have been vetted through LSU ITS. For more information about ProctorU's privacy, please visit the below links:

Alternatives to Online Proctoring

Please consider alternative assessment options in lieu of online proctoring. More information about alternative assessments can be found at the Faculty Guide for Remote Teaching page.

Getting Started (Instructional Faculty and Students)

Important information about how ProctorU works:

  • Create an account (instructor or student). Go to the LSU Campus portal and select “Sign Up.” Your institution will be pre-populated as “Louisiana State University at Baton Rouge.”
    • Students: Click the Test-Taker button to get started.
    • Instructors: Click the Instructor button to get started. Special note: If you already have a ProctorU account with another institution (e.g., LSU Online, LSU ODL, or other), please create an account using another email address.
  • Visit the ProctorU Live Resource Center. Learn: 
    • How ProctorU works
    • What to expect when testing
    • Technical requirements, and more.

Get further help for instructional faculty in the section Information for Instructors or students in Information for Students.

For Instructional Faculty 

ProctorU Syllabus Statement

In order to utilize ProctorU or another remote proctoring service, students must be informed of costs in advance at the point of registration (LSU has applied a notification to students on the fee bill) and in the course syllabus. Below is a suggested syllabus statement:

ProctorU will/may be utilized for testing in this course. This service enables remote proctors employed by ProctorU to view your personal computer’s screen, webcam, and audio for academic integrity. Additionally, there is a cost for this service. LSU does not receive any portion of this cost. Please visit the OTES page for more information.

Below are the exams/quizzes for this course and the ProctorU cost for each exam:

[Faculty lists each exam/quiz and the ProctorU cost based on type, then a total of the ProctorU costs for the course]
Selecting a Proctoring Type 

When creating your exam in ProctorU, you will see the following two options under the department list drop-down: (There will be other departments listed, please only pick one of the two departments listed below):

  • Record+ – Student Pay ($4.00 USD)
  • Review+ – Student Pay ($5.00 USD)
  • Live+ – Student Pay ($15.00 USD)

To use each proctoring type, the instructor must list each exam in the syllabus and clearly state associated fees. Students must have this information at the time of registration. The table below provides further details about each proctoring type:
 

Record+ ($4.00)
Review+ ($5.00)
Live+ ($15.00)
  • Solution for low-stakes exams/quizzes
  • Artificial intelligence monitoring inside of Moodle
  • Session is recorded for later review by proctors
  • Suspicious behavior is flagged and investigated by proctors and reported to faculty
  • For more information, view the ProctorU Record+ page

 

  • Solution for low to mid stakes exams/quizzes

  • Hybrid of live environment and artificial intelligence monitoring

  • Suspicious behavior is investigated by ProctorU proctors and reported to faculty

  • For more information view the ProctorU Review+ page

  • Solution for high-stakes exams/assessments

  • Full live environment – Proctors from ProctorU live monitor every session

  • Suspicious behavior is flagged for faculty to review

  • For more information view the ProctorU Live+ page

 

Adding an Exam to ProctorU (Review+ and Live+)

The following information will help you add an exam to the ProctorU site. Before starting this process, make sure your institution is Louisiana State University at Baton Rouge and that you have downloaded the ProctorU extension for Chrome or Firefox. Then, follow the steps below. NOTE: These steps do not apply to the Record+ proctoring type. For information on how to add an exam for this type, please see the article ProctorU Record+ in Moodle.

To set up an exam for Review+ or Live+:

1. On your home page, click the blue “Add New” button in the top right corner. Select “Exam.”

2. On the next screen, you will enter your exam details. Please note that selecting the department will determine the type of proctoring service for the exam, and thus the price that students will pay. Fill in the required information (asterisked) plus the following items: 

  • For the exam title, please use the naming convention: Institution_Dept&Number_Exam Name_Instructor Last Name.
  • Example: LSU Baton Rouge_MATH 1021_Final Exam_Smith.
  • Course Number (e.g., MATH 1021)
  • Select instructor
  • Add exam passwords from exam site (Moodle, publisher site)
  • Select permitted resources

3. In “Other resources,” specify any allowed resources not included above.

4. In “Additional Exam Notes,” include any additional instructions you have regarding resources. Include things like: details about scratch paper (including destroying at the end of exam), calculator models, special third-party site instructions (e.g., publisher sites), and prohibited items. 

5. Your name under contact information

6. Click “Submit for Review.”

Student Accommodations

When you receive an accommodations request from your test-taker who has provided an Accommodation Letter from Disability Services, you will need to do the following for exams proctored through ProctorU:

Exams through Moodle, MyMathLab, or other online testing platforms and proctored by ProctorU:

Set the amount of time (including the extended time if approved as an accommodation though Disability Services) in the exam platform and submit the ProctorU Accommodation Request Form prior to the scheduled exam(s) with the information below.

Exams through LSU Testing & Evaluation Services QuestionMark Perception and proctored by ProctorU:

Submit the ProctorU Accommodation Request Form and email otes-testing@lsu.edu prior to the scheduled exam(s) with the information below. (Note: LSU Testing & Evaluation Services will set the amount of time for the exam.) In the menu for "How can we help?", select the option Accommodation Request - *For Faculty/Exam Provider use only.* The form requires the following information:

  • The email address attached to your account
  • Test-taker's first and last name
  • Test-taker's ProctorU email address 
  • The name of the exam facilitator, or the person in charge of creating and managing exam content (most often the faculty member)
  • The course name and exam name
  • Whether this is an ADA accommodation
  • The accommodation type (see list below for options)
  • All testing accommodations listed on the student's accommodation letter, if not in the list below
  • More details about the request if necessary
  • Any files you wish to upload with the request

In the form, you can choose from the following list of testing accommodations. Please be aware that if you do not see your accommodation on this list, you will need to select "Other" and add more under "Details of your request":
  • Use of headphones/earbuds/earplugs
  • Screen magnifier
  • Permitted background noise such as radio or television
  • Text to speech programs (Officially supported: JAWS, VoiceOver for Mac, Narrator for Windows)
  • Food/drink permitted
  • Speaking/reading aloud
  • Restroom breaks
  • Speech to text programs (extension-based programs may not be supported)
  • Personal external medical device(s)
  • Human assistant during exam (such as scribe or reader)
  • Additional exam time (proctor will refer to time on LMS)
  • Other

*Please note that if there are other testing accommodations that are not on the list, LSU Disability Services will notify the faculty.

ProctorU does not need any information about the test-taker's disability or reasoning for why an accommodation is requested.

 

Direct Links to Exams

Once your exam is approved, you may send your students a direct link to ensure that they select the correct exam. To do this, open your exam record by clicking on the exam name in ProctorU. In the top section, called “Profile,” click on the Open Invite icon to copy the URL:

Open invite icon highlighted


You may then paste the URL into your Moodle course site or in direct email communication to students. 

Menus and Reporting

To find information about your students’ test-taking activities, click on the menu items to see scheduled exams, session data for exams that are pending or have already been taken, user information, and reports. Explore these items to track your students’ activity. Looking at exam sessions, including recordings and chat records, can provide valuable information when investigating possible academic integrity concerns.

For more information on using these tools, ProctorU offers an ongoing training webinar for seasoned instructors using Live+. Register for this webinar here: ProctorU 202 Faculty Training.

Academic Misconduct

In the case of a suspected academic integrity concern, ProctorU will flag the incident and issue an incident report, which is sent to the person listed as the contact in the exam information. You can then investigate the report by reviewing exam session data.

If you receive an incident report, and after review, believe there is a possible academic integrity concern, you will need to report the incident to Student Advocacy & Accountability for a possible violation of the LSU Code of Student Conduct. For information on this process, review the page Understanding Academic Integrity at LSU Student Advocacy & Accountability. Use the Academic Misconduct Reporting Form to report any possible violations of the LSU Code of Student Conduct.

For Students

Frequently Asked Questions

The Test-Taker Knowledge Base contains articles that answer important questions, such as how to schedule exams, what you need to take an exam, how to resolve technical issues, and more. Read each section fully before taking an exam. If you need real-time assistance, use the ProctorU Live Chat resource.

ProctorU Student Experience Walkthrough

The following video guides students through the ProctorU startup process so you can be prepared on the day of your exam. 

 

The login and startup process may take up to 20 minutes, so please plan accordingly. For more information about all stages of the process, visit the ProctorU Test Taker Resource Center.

For additional support, please visit the Office of Testing and Evaluation Services Remote Proctoring page.

20114
11/21/2022 9:59:14 AM