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To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your myLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. Start a Support Session with a Customer. To learn how to do this, please see BeyondTrust: Set Up a Customer Support Session . 3. In the middle of the screen, a large Screen...
Article Id: 19708

General Information BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professionals (TSPs) working in Departments External to ITS can choose to participate in the LSU Concurrent...
Article Id: 10709

To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

General Information ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services. Eligibility & Order Procedures Available To: LSU-owned equipment. Request Service: Submit a request to the Service Desk OR e-mail your request to servicedesk@lsu.edu . Delivery Time: Up to 2 business days.
Article Id: 10572

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