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To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

General Information IMPORTANT NOTE : Please Categorize your Articles! There are Two Main Ways to Navigate the LSU GROK Knowledge Base: 1. GROK Search Bar: This is used by performing a search against the GROK Articles based on a specific keyword or set of keywords. 2. GROK Category Structure: This is used by browsing through an organized set of subject-related GROK...
Article Id: 6361

Sharing A Recording's URL: 1. Log in to the LSU Panopto Web Portal via Moodle or directly from the LSU Panopto Web Portal login page . 2. Locate the recording session for which you wish to share its URL. 3. Click on the Share icon in the top-right hand corner of the selected recording. 4. Select Copy Link. 5. Share the URL to...
Article Id: 17479

Changing/Adding a New Description to a Recording: 1. Log in to the LSU Panopto Web Portal via Moodle or directly from the LSU Panopto Web Portal login page . 2. Locate the recording session you wish to add/change a description. 3. Select Settings underneath the session. 4. Locate Description , under the Session Information Section in the...
Article Id: 17477

Changing a Recording's Title: 1. Log in to the LSU Panopto Web Portal via Moodle or directly from the LSU Panopto Web Portal login page . 2. Locate the recording session you wish to rename. 3. While hovering under the recording, select Settings underneath the session. 4. Within Settings, under Session Information look for Name and select Edit .
Article Id: 17472

Follow the step-by-step instructions below to quit a session: Quitting a Session : 1. Click on located on your taskbar. 2. Select Quit Session . Closing Beam Your Screen: NOTE: Although you are NOT in a session, Beam Your Screen will still continue to run. Now will have access to your computer once you quit the session. 1. Click on the located on your...
Article Id: 14892

Changing A Recording's Folder: 1. Log in to the LSU Panopto Web Portal via Moodle or directly from the LSU Panopto Web Portal login page . 2. Locate the recording session you wish to rename. 3. Select Settings underneath the session. 4. Locate Folder under Session Information in the Overview tab and select Edit in the middle of the screen.
Article Id: 17478

Managing Your Panopto Recordings within Moodle All Panopto recordings are managed within the LSU Panopto Web Portal, which you can access via the Panopto Moodle Block in your Moodle course. To manage your Panopto video recordings you must do the following: Log in to Moodle, open your desired course, and click the Course Tools button.
Article Id: 17476

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