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Accessing the Cherwell Client Portal Customers can access the client portal online at https://itsm.lsu.edu/CherwellPortal/IT . Customers may use their PAWS ID to login and create, edit, and view Service Desk tickets. Customers who do not have a PAWS ID may call the...
Article Id: 19897
Category: Cherwell: Customer Portal

Cherwell: Attaching Documents to Tickets 1. Select Attach icon (blue paperclip) 2. Select Attach a file( import)...
Article Id: 19898
Category: Cherwell: Customer Portal

Cherwell: Customer Portal Overview Accessing the Cherwell Client Portal Submitting a Ticket Ticket Basics Attaching Documents to...
Article Id: 19899
Category: Cherwell: Customer Portal

Cherwell: Submitting a Ticket Within the Client Portal Via Service Catalog Select Service Catalog Find and select the Service , Category , and ...
Article Id: 19896
Category: Cherwell: Customer Portal

Cherwell: Ticket Basics Each customer has full access to add to the information in a new or existing ticket. To View Correspondence Information about correspondence will be captured in the Journal tab for the record as a Journal...
Article Id: 19910
Category: Cherwell: Customer Portal