Service Desk: Box & Software

Faculty/Staff Technology 

Moodle - New SNAP Theme

• See a list of all SNAP articles. These will help with most Moodle SNAP issues.

Faculty 360

• See the Faculty 360: LSU Overview.

Network Drive

• Some departments offer direct access to their resources via a network drive, which can be accessed as a network location on a computer's normal file managing application. For further info, see here: Shared Departmental Network Drives

Software 

General note: Not all software issues go to our Software team. Please see the following articles for help with each type of software.

As a general rule, Box, Zoom, EndNote, and several other applications are NOT available for those in the following campuses due to licensing restrictions:

• LSU Alexandria / Shreveport / Eunice / Health Sciences Center (New Orleans)
• LSU AgCenter
• PBRC
• NCBRT
• Any other campus that is NOT the main Baton Rouge campus.

If an application is not listed above, ask an analyst.

Tigerware Software general troubleshooting:

Read this FIRST before troubleshooting any Tigerware issues: Tigerware troubleshooting

Specific troubleshooting:

Box

Zoom

ArcGIS

SPSS Statistics and AMOS

SAS