PLEASE NOTE:  If you would like to save any content from courses that are older than 18 months, you have several options. The first option is to download and save the content to your own computer. The second option is to import the content into a Blueprint Course in Moodle. For each course you teach, you can get a single Blueprint Course created. Instructors can use a Blueprint Course to create and store content for a course to be taught in a future semester. Students do not get enrolled in Blueprint Courses. For instructions on how to request a Blueprint Course, please visit GROK 20175: Request a Blueprint Course.

Semester Start-up for Moodle: Moodle Basics & Frequently Asked Questions


Getting Started for Faculty:

 

Watch the short video below for a quick overview of Moodle for Instructors.

 


Best Practices


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Support & Training

The Faculty Technology Center (FTC) provides Moodle support by email, by phone, or live through Zoom. For contact information, please see the article Faculty Technology Center: LSU Overview. To connect through Zoom and for further information on support services and training, see the LSU Online & Continuing Education Faculty Resources & Support page.

The FTC also provides just-in-time faculty training opportunities and recorded training sessions. Attending at least one training session for Moodle upgrades is highly recommended. For a comprehensive list of available workshops and recordings, please see the LSU Online & Continuing Education Technology Training page.

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Below you will find answers to the most commonly asked questions about Moodle.

All Users

How can I change or remove my Moodle Profile photo?

User profile photos can now be removed or replaced. When a user profile is first created, Moodle attempts to retrieve the user's photo from the LSU TigerCard system. If your photo is not transferred or if you wish to replace or remove it, see GROK 20484, Moodle: Edit User Picture.

How do I change my preferred name in Moodle?

Moodle allows a user to change their first name to a preferred name only once. To learn more about this, please see GROK 20177, Moodle: User Preferences: Setting a Preferred First Name. Last names or official names on record must be changed with the Office of the University Registrar at the Registrar's Name & SSN Changes webpage. After this process, the updated name will be reflected in Moodle the next time you are enrolled in a course through the mainframe. Please note that this does not include courses with manual enrollments, such as training or Community Moodle courses.

How do I change my Moodle password?

Your Moodle login information is the same as your myLSU login information, and you can manage your password in your myLSU Portal. Please see GROK 15676, myLSU Portal: myLSU account Password Change for more information.


Student FAQs

How do I view my Moodle courses?

Once you have logged in to Moodle with your myLSU login information, click on My Courses in the top right corner to see the course cards for all courses available to you.

It is before the start of the term, why can’t I find my current Moodle Courses?

You will be enrolled in your Moodle courses for the upcoming semester starting 14 days prior to the first day of class. If you do not see a course you are enrolled in, your instructor may still be working on the Moodle course content and have the course hidden. Please check Moodle closer to the first day of the term to view the course.

Classes have started, why can’t I find a course in Moodle that I just added?

After adding a course via Schedule Request, you will be added to the course in Moodle overnight. Please check Moodle the next day to view the course or contact the primary instructor of the course to have them manually reprocess the enrollment.

Why do I still see a course in Moodle that I have dropped?

After dropping a course you will be removed from the course in Moodle overnight. Please check Moodle the day after your drop is processed to ensure you have been unenrolled from the course.

Why can’t I find the Moodle courses I was just taking?

Courses are hidden from students about a week after final grades are submitted. If you are granted an extension, your instructor can make the course visible again.

Why do I still see a Moodle course from a previous term?

Courses are hidden from students about a week after final grades are submitted. Sometimes there is a delay in hiding courses. Other times an instructor has made a course visible for a student to complete their work for an extension.

How can I hide courses I don’t need?

It is not possible for students to hide courses on the My Courses page. However, you may "favorite courses" to alter the order in which your courses appear.

Why does my grade in Moodle not look correct?

Please review your syllabus and contact your instructor about your course grade. Some instructors choose not to use Moodle’s gradebook, may use it in a different way than other instructors, or there may be a delay in grading. Again, your course syllabus should be your primary grading reference and all grade questions should first be directed to your instructor.

 

Additional Student Support

For additional questions contact ITS Service Desk by emailing servicedesk@lsu.edu or calling 225.578.3375.


Faculty FAQs

Why can’t my current Moodle courses be found?

If you are assigned as the instructor of record in mainframe, your Moodle courses will be created 30 days prior to the first day of class. Instructors can extend this timeframe to a maximum of 60 days. For more information, please see GROK 20171, Moodle: Blocks: CPS: Creation & Enrollment Settings.

Why can’t enrolled students find my current Moodle course?

The Visibility setting in Course Settings determines whether or not the students enrolled in the course can view the course. The default setting is "Hide." When the course is ready for students, you must change this setting to "Show." For more information, please see GROK 19861, Moodle: Make a Course Available to Students.

Why can’t my student with an extension see my Moodle course?

About a week after final grades are due, Moodle courses from the previous term are automatically hidden. This removes student access and moves the course to the Hidden courses area of the My Courses page. Instructors can make courses visible again in the course settings area, if necessary. It is strongly recommended that courses are hidden again after all course business has concluded. For more information, please see GROK 19861, Moodle: Make a Course Available to Students.

Why can’t I find the Moodle Courses I was just teaching?

About a week after final grades are due, Moodle courses from the previous term are hidden. You will now find these courses in the Hidden courses area of the My Courses page. You may "favorite" a hidden course to have it appear at the top of your course listing.

Why does it take so long to load or backup my course?

The overall size of your course may slow your backup or loading time. To reduce the size of a course, use a combination of strategies including storing videos in Panopto, resizing to smaller images, and adding a resource’s URL instead of a large file. It is not recommended to directly upload a video file to Moodle, as this can slow down the load time and exceed the course limit (500 MB) for restoring. Store videos in Panopto (see GROK 17456, Panopto: LSU Overview, for more information). Consider the desired use of images when selecting the image resolution and have a program or software for resizing the files. For larger files, you may want to consider recording a video to present large PowerPoint presentations and using Panopto or linking to a shared drive (for more information see the following articles: GROK 16855, Box: LSU Overview, and GROK 17745, OneDrive for Business: LSU Overview).

 

Support & Training

The Faculty Technology Center (FTC) provides Moodle support by email, by phone, or live through Zoom. For contact information, please see the article Faculty Technology Center: LSU Overview. To connect through Zoom and for further information on support services and training, see the LSU Online & Continuing Education Faculty Resources & Support page.

The FTC also provides just-in-time faculty training opportunities and recorded training sessions. Attending at least one training session for Moodle upgrades is highly recommended. For a comprehensive list of available workshops and recordings, please see the LSU Online & Continuing Education Technology Training page.


Course Administration Settings Information

The Edit Settings option for the course has several sections with useful tools in each. To access the course settings, click on the Administration Menu Gear Icon and then select Edit Settings.

Administration Menu Edit Settings Option

 

General

General Course Settings

 

Course full name - Name of the course as it appears on the course page and under My Courses. (not editable by the instructor)

Course short name - A shorthand version as a possible secondary way to search for the course. Often the same as the Course full name. (not editable

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Managing your Multi-Factor Authentication (MFA) Enrollment

Remember: You can manage your MFA enrollment anytime through the MFA Setup portal at https://mfasetup.lsu.edu!
 

MFA Quick Links

If you’re already familiar with MFA, you can jump to a specific section with the links below. If this is your first time enrolling in MFA or you’d like to understand more, please read through the rest of this article starting with “About Multi-Factor Authentication (MFA).”

In this article:
Setup Guides:
Other MFA articles:

About Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) provides an extra layer of security to your account by ensuring only you can approve valid log in attempts to your account. Multi-factor authentication pairs something you know (like your password) with something you have (like a cell phone, phone number, or other device that can verify you) to ensure that an attacker cannot login to your account without access to both methods.

After MFA is configured for your account, you will be asked to verify your sign-in during certain off-campus log in attempts to make sure that you, and only you, can log in to your account and access your personal and private data. More information about logging in with MFA can be found here: https://grok.lsu.edu/Article.aspx?articleid=19930

Because MFA is so important to secure your account, it is required to set up MFA for your LSU Office 365 account before you can access your mail.

Going forward, you will periodically be asked to re-verify your logins on trusted devices, as well as verify logins on new devices, so please make sure you’re enrolling with methods you will have continued access to, don’t delete your verification app, and update your MFA methods when you have any modifications to your devices or phone numbers.

Currently, applications behind Microsoft authentication like Office 365 (LSUMail, Microsoft Office applications, OneDrive, Teams), Box, and Zoom are protected by MFA.

Whether it is your first time setting up MFA for your account, or you just need to update your phone number or add a new authenticator app, the MFA Setup portal can always be accessed at https://mfasetup.lsu.edu. Please note that you will need access to at least one of your MFA verification methods to sign-in to the MFA setup portal, even if you are on campus.


myLSU logo

Verify that your myLSU ID or EMAIL ADDRESS is Correct

  • LSU Faculty, Staff, and Students:

Use your myLSU ID   or   Use your lsu.edu e-mail address.  (Example: mtiger1@lsu.edu)

More information can be found here:  myLSU ID: LSU Overview

  • LSU Applicants:

Use the e-mail address and password that were registered when you began the application process. 

Use the e-mail address and password that were registered when myProxy was set up.  This tool allows you to log in on behalf of someone else.  

More information can be found here:  myProxy: LSU Overview
 

Need Further Assistance?


image of Office 365 ProPlus logo

General Information

Office 365 ProPlus is a new subscription plan for Office 365. It enables users or businesses to extend their Office productivity software (including Word, Powerpoint, Excel, and others) to allow installations to up to 5 different devices per user. The account is tied to the user, not to any one device, so it allows seamless interaction between working on home devices and on mobile devices. It also allows users to deactivate their software in the case that any one of their devices is compromised or if a person leaves the business.


General Information
Campus Locations

There are several restaurants, and two main dining halls to choose from on campus.

LSU Dining Halls, The 5 & The 459, can be located on the map below along with all other dining options and locations.

A map of available dining on the L S U Campus
(Click here for a larger interactive version of the map)

You may also see a full listing of available dining locations at: LSU Dining - Where to Eat?


General Information

You can schedule courses electronically using the myLSU Portal.  This option is available under Registration Services | Schedule Request.

For information about LSU Admissions or scheduling courses for future semesters, see the LSU Admissions Web Site.

NOTE: If you need to audit a course, you must obtain written consent from the instructor of the course and the dean of the college offering the course. You may schedule a course; then submit the required approvals to your college office to have your enrollment changed from credit to audit.
 

Before you Schedule

1. Students must have a PAWS ID to register for classes.  Class scheduling is done in the myLSU Portal.

2. If you try to use this and do not see Registration Services, call the Help Desk @ 578-3375 from 8:00 AM to 5:00 PM, Monday through Friday.

3. Remember to Sign Out, this portal allows access your personal information.

Live Chat with the LSU ITS Service Desk!

GROK: Documentation
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Wireless Documentation

 


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E-mail Documentation

 

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Moodle Documentation

 

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Software & TigerWare Documentation

 

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Networking Documentation
 

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A-Z List of IT Services

Student Services: LSU Overview

Popular Services

GROK: LSU's Online Knowledge Base. Provides documentation on software & technology offered by LSU IT Services, along with many articles on other aspects of LSU.

TigerWare: Get plenty of free & discounted software. A valuable resource offered to current LSU students.

LSUMail: The e-mail system provided to students by the University.

Wireless: Connect to the Secure Wireless Network at LSU.
 

LSU Electronic Resources

 General:
Discounts, Tech, and Software:

LSU Campus Resources

Student Information